Symptom(s):
– Internet is not working properly (i.e. page cannot be displayed)
– Network: Unknown / The dependency service or group failed to start
– Winsock or TCP/IP stack is corrupted
1. Run the command prompt program as an administrator
For Windows XP/Vista/7:
– Click start icon >> All Programs >> Accessories >> Right click on command prompt >> Left click on run as administrator
For Windows 8, on Desktop
– Right click the start icon >> Right click on command prompt >> Left click on run as administrator
– Cltr+C >> Search >> Type in cmd >> Right click on the command prompt >> Left click on run as administrator
2. To reset the winsock entries, type this command followed by enter:
For Windows XP:
netsh w r c
For Windows Vista/7:
netsh winsock reset catalog
3. To reset the TCP/IP stack, type this command followed by enter:
netsh i i r r
Alternatively, you can use:
netsh int ip reset resetlog.txt
4. Restart the computer for the changes to occur
